Oracle CRM Day / Event in Port Louis, Mauritius
Labourdonnais Waterfront Hotel
Port Louis, Mauritius
CRM used to be relatively simple, customer relationships were managed exclusively by the company, its employees, and partners. However, the dissemination of the concepts of Web 2.0 in the daily activities of consumers has changed the way people interact with each other and how information is delivered. CRM needs to evolve with this transformation, beyond the basic analytical and transactional information to take advantage of the new way of doing business. Read more »