SDI Training Suite, Orpington, Kent
United Kingdom
Service Strategies for Service Desks
As an IT service professional you need to balance providing a cost-effective service desk with an increasing demand for services. So it’s likely you are constantly looking for new ways to support your customers in the most efficient and timely manner possible. Read more »
Kent, UK
The SDA qualification course is for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment. For analysts looking to grow in their role and gain a recognised qualification in their profession, this course will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge. Read more »
Kent, UK
Service desk managers, supervisors and team leaders wishing to incorporate best practice call coaching techniques to regularly fine-tune, update and improve their first-line analysts’ call handling skills. Read more »
Kent, UK
The SDA qualification course is for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment. For analysts looking to grow in their role and gain a recognised qualification in their profession, this course will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge. Read more »
Kent, UK
This hands-on workshop is designed for everyone involved in reporting service desk performance. Every team leader, supervisor and service desk manager with reporting responsibilities will gain an in-depth understanding of the critical importance of measuring and evaluating the investment in, and impact of, their IT support service. Read more »
Kent, UK
The SDM qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management practices and build a set of management skills. Suitable for those with at least three years experience in a service desk environment. Read more »
Kent, UK
The SDA qualification course is for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment. For analysts looking to grow in their role and gain a recognised qualification in their profession, this course will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge. Read more »
Kent, UK
The SDA qualification course is for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment. For analysts looking to grow in their role and gain a recognised qualification in their profession, this course will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge. Read more »
Kent, UK
The Service Desk Senior Analyst course is for experienced service desk analysts, ideally those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk. Read more »
Kent, UK
The SDA qualification course is for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment. For analysts looking to grow in their role and gain a recognised qualification in their profession, this course will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge. Read more »