Lancaster Hotel,
London, UK

Actionable Advice and Fresh Ideas and to Initiate, Reinforce and Optimize Your CRM Strategy

The Gartner Customer Relationship Management Summit delivers the leading-edge insights on how technology enables the marketing, sales, and customer service functions, adding value to the customer experience and delivering higher levels of customer satisfaction while increasing sales & saving money.

Key Topics
- 8 Building Blocks of CRM
- Acquiring and retaining customers
- Advanced analytics
- Architectures and Technologies
- CRM Strategies
- Customer Experience Management
- Customer Self Service
- Data quality
- Enterprise Feedback Management
- Evolving customer and social trends
- Managing Change
- Master Data Management
- Multichannel customer service
- Next generation CRM
- Return on Investment
- Single view of the customer
- Social CRM
- Software as a Service

Whether you’re new to CRM, or a CRM “master”, a business strategist or an IT leader, the 2010 Gartner Customer Relationship Management Summit, 16 – 17 March 2010 provides you with both actionable advice and fresh ideas to initiate, reinforce and optimize your organization’s CRM strategy. Learn from the latest Gartner research, benefit from the experiences of other organizations, and share best practices with your peers. Book your place today!

Online: europe.gartner.com/crm
By phone: +44 (0)20 8879 2430
By email: emea.registration@gartner.com

Attendance cost: €1,895 till 15Jan2010, after €2,195 (+ UK VAT)

Event Organizer: Gartner

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