IQPC Call Center Summit – Orlando, FL, USA

Gaylord Palms Hotel & Convention Center
Orlando, Florida, USA,

In an economic storm, every call center professional must have the latest tools and strategies to maximize their call centers. The 5th Annual Call Center Summit is the conference you need to attend in 2010 to ensure that your call center becomes a revenue generator. You will leave with important tools for improving agent performance, leverage tools and technology, management of customer feedback, and tie every effort to return to business results.

Year after year, the organizers have built our programs around customer feedback, the success of previous sessions and ongoing research in the management of call centers. Working with CEOs and industry experts awarded, 5th Annual Call Center Summit this year will offer strategies to retain customers, leveraging technology, improving agent productivity, reduce costs and linking each result of the bottom line of the company.

Each call center owner must have the latest tools and strategies to maximize their call centers. The 5th Annual Call Center Summit begins 2010 with the tools to ensure your call center becomes a revenue generator!

Who Should Attend?

Operations executives learn how to improve the overall customer service as well as migrate their service center into a sales center.

The customer service executives to see examples of how call centers are demonstrating ROI and service delivery.

Business analysts will learn how to transform data into information. The directors of Workforce Management examples of how call centers are making the most of their resources, and expansion and contraction.

Employee development and training managers understood how performance metrics of the agents can form the basis of agent behavior improved.

Sales / Marketing learn how you can benefit from well-managed customer experience.

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