In our pursuit to bring advance ITIL programs to Ireland we are glad to announce the up coming ITIL V3 Foundation Course by Helen Morris leading to certification from EXIN Accredited Training Provider.
About Helen: Helen has a lively and informative approach to delivering courses on Service Management. She is an accredited EXIN and ISEB instructor.
As a qualified teacher in Mature Tutoring, Helen has been an educator for over 18 years. Helen believes that training and tutoring are major factors in the successful introduction of best practice to business environments.
This Foundation course offers first-level training for IT personnel and customers of IT to gain an understanding of the ITIL terminology.
Delegates will gain knowledge of the ITIL Service Life cycles, the ITIL processes, roles and functions. They will also gain an understanding of how the Service Lifecycle provides effective and efficient IT Services which are aligned and underpin Business processes.
The course culminates with an optional multiple choice exam leading to the Foundation Certificate in IT Service Management, a pre-requisite for further ITIL courses leading to the ITIL Expert diploma
Do let me know if you would like to attend/nominate someone for the programs.
Attendance cost: 1150 EURO
Event organizer: Katie Burke
Register for the ITIL Course in Ireland By HELEN MORRIS