ITSMf Fusion 2009
| July 20, 2009 | to | July 23, 2009 |
Gaylord Texan Resort & Convention Center
Dallas, TX, USA
The best value in Service Management education
itSMF USA Fusion 09 brings together the best minds in the service management industry. During the annual convention, industry experts present key insights on ITSM best practices, innovative new strategies, and real world results.
Now in its ninth year, itSMF USA Fusion is much more than a tradeshow. Our convention focuses on knowledge sharing and networking opportunities. As a membership-oriented organization, itSMF USA strives to deliver thought-provoking viewpoints across a variety of industries, ITSM maturity levels, and interests.
itSMF USA Fusion 09 represents your opportunity to join forces with industry experts and your peers to continually drive the evolution of improvement and unite the world of IT service management.
This year’s convention will focus on bringing business value to your organization. More educational content. Greater networking opportunities. Incredible excitement. And the entire world of service management together again. Welcome to itSMF USA Fusion 09.
Saddle up for your ITSM education
Only one convention can be called the most important practitioner-driven event in the Service Management industry – itSMF USA Fusion 09. This year’s program will feature everything from innovative new strategies and best practices to advanced approaches and lessons learned. With content geared toward everyone from beginner to a mature implementer, you’ll be able to attend the sessions that best fit your needs. Plus, you will get real-world experience from the interactive pre-convention workshops as well as pre and post-convention training sessions.
An arena of ideas
This year’s showfloor promises to bring you the latest and greatest in Service Management technology. And with everything under the roof of The Gaylord Texan Resort, you’ll have plenty of time to take advantage of the industry’s largest gathering of IT professionals, vendors, exhibitors, and industry experts.
- Meet the sponsors and vendors who offer the products and services that keep everything running smoothly and cost-effectively
- Participate in interactive workshops, dynamic keynote presentations, and thought-provoking discussions
- Connect with your peers to solve problems by sharing experiences, examples, and successes
- Unwind after the day’s excitement with drinks and entertainment
More than enough networking to go round
Meet and visit with individuals in your industry. Discuss challenges with those who have experienced it firsthand. This year, with the entire convention under one roof, networking will be easier and better than ever. Take a look at some of the great opportunities already planned for itSMF USA Fusion 09:
- Evening networking receptions
- Breakfast Club Discussion Groups focusing on industry specific topics and personal/team development
- Drinks and discussions at some of the convention center’s restaurants
- Lunchtime conversations with regional and industry peers
- The Fusion Gala Party at the Glass Cactus
The champions of ITSM
Expect the stars to shine brightly during itSMF USA Fusion 09. This year’s convention will feature a number of entertaining and thought-provoking keynote speakers. itSMF USA promises a keynote lineup with excellent mix of celebrity, motivation, and industry-focused content, wrapped around an engaging convention theme.
Event Highlights
During itSMF USA Fusion 09, you’ll experience informative presentations and incredible educational opportunities on the most important topics facing IT service management today. With 8 tracks of content and over 75 sessions, there’s something for everyone from beginners to mature organizations.
As the only non-profit, unbiased convention in the industry, itSMF USA Fusion 09 will provide the answers and strategies necessary to spur your organization into uniting in support of your IT service management program.
Convention summary
- Pre-convention training: Saturday and Sunday (additional costs)
- Workshops: Sunday afternoon & 1 Tuesday morning
- Exhibits: Sunday evening through Tuesday evening
- Convention: Monday through Wednesday
- Post-convention training: Wednesday – Sunday (additional costs)
- Breakfast Club Discussion Groups: Monday, Tuesday, & Wednesday morning
Event Agenda
Saturday, September 19, 2009
8:00 am – 5:00 pm
Pre-convention Training
(Times vary by class)
Sunday, September 20, 2009
8:00 pm – 5:00 pm Pre-convention Training
(Times vary by class)
12:00 pm – 7:00 pm Registration
12:30 pm – 4:45 pm Pre-convention workshops
5:00 pm – 7:00 pm Welcome Reception and Exhibits
Monday, September 21, 2009
7:00 am – 5:00 pm Registration
7:00 am – 8:00 am Breakfast
7:00 am – 8:00 am Breakfast Club Discussion Groups
8:15 am – 9:40 am Opening General Session
10:00 am – 12:15 pm Breakout Sessions
12:15 pm – 3:15 pm Exhibits
12:15 pm – 2:15 pm Lunch
2:15 pm – 3:15 pm Breakout Sessions
3:30 pm – 5:00 pm General Session
5:00 pm – 7:00 pm Networking Reception and Exhibits
Tuesday, September 22, 2009
7:00 am – 5:00 pm Registration
7:00 am – 8:00 am Breakfast
7:00 am – 8:00 am Breakfast Club Discussion Groups
8:15 am – 9:40 am General Session
10:00 am – 12:15 pm Breakout Sessions & Workshop
12:15 pm – 2:00 pm Exhibits
12:15 pm – 2:00 pm Lunch
2:00 pm – 5:30 pm Breakout Sessions
5:30 pm – 7:00 pm Networking Reception and Exhibits
7:00 pm – 10:00 pm Fusion 09 Party
Wednesday, September 23, 2009
7:00 am – 2:00 pm Registration
7:15 am – 8:30 am Breakfast
7:30 am – 8:30 am Breakfast Club Discussion Groups
7:15 am – 8:15 am itSMF USA Annual Meeting
8:15 am – 9:40 am General Session with Keynote
8:45 am – 12:15 pm Breakout Sessions
12:15 pm – 2:00 pm Closing General Session with Lunch
2:00 pm – 6:00 pm Post-convention training
Thursday, September 24, 2009
8:00 am – 5:00 pm Post-convention Training
(Times vary by class)
Friday, September 25, 2009
8:00 am – 5:00 pm Post-convention Training
(Times vary by class)
Saturday, September 26, 2009
8:00 am – 5:00 pm Post-convention Training
(Times vary by class)
Sunday, September 27, 2009
8:00 am – 5:00 pm Post-convention Training
(Times vary by class)
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Event Location: All Events, Dallas (Texas), United States
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