Oracle Services Day

The Westin Charlotte
601 South College Street
Charlotte, NC 28202, USA

Optimize your Oracle investment now and drive down total cost of ownership with better utilization of Oracle services and tools.

Information technology leaders face unprecedented pressure to optimize existing solutions, generate greater efficiencies, and maintain an agile IT infrastructure that can respond to changing business priorities.

Oracle Customer Services Day is designed with practical examples to help companies like yours drive increased value from their Oracle investment. Many times, customers aren’t even aware of the Oracle resources available as part of their Oracle Premier Support subscription. These information-rich working sessions feature services, technologies and best practices to illustrate how you can:

• Lower Total Cost of Ownership – Drive down labor costs though better systems management and maintenance across the entire IT solution lifecycle
• Minimize Business Risk – Leverage industry and Oracle best practices to optimize results
• Improve Business Value – Drive better business results through better software utilization

Come meet with your peers and Oracle service executives as we discuss how you can better leverage services and your existing Oracle investments to gain greater efficiencies in your organization. See how Oracle Customer Services are helping thousands of customers get ahead and stay ahead in these challenging times.

Event Agenda

8:15 a.m. – 9:00 a.m.      Registration and Breakfast
9:00 a.m. – 9:10 a.m.     Welcome and Introduction
9:10 a.m. – 9:45 a.m.     Keynote – Driving Greater Efficiencies with Oracle Customer Services
Daryl Zacharko, Vice President, North American Regional Advocacy
9:45 a.m. – 10:30 a.m.     Techniques for Extracting More Value from Oracle Premier Support*
10:30 a.m. – 10:45 a.m.     Break
10:45 a.m. – 11:45 a.m.     Improving IT Productivity with Next Generation Support – My Oracle Support and Communities
Demo*

*Featured Speaker: Joshua Byford, Sr. Customer Support Manager from Oracle Global Customer Services
11:45 a.m. – 12:45 p.m.     Lunch
12:45 p.m. – 1:30 p.m.     Breakout Sessions

* Breakout Session 1:
Oracle Advanced Customer Services
Drive Operational Excellence with Advanced Customer Services
* Breakout Session 2:
Oracle On Demand
Best Practices for Doing More with Less
* Breakout Session 3:
Oracle University
Optimizing New Technology Implementations Through Comprehensive Training
* Breakout Session 4:
Oracle Infrastructure
Realizing the Full Potential of Virtualization and Linux

1:30 p.m. – 1:45 p.m.     Break
1:45 p.m. – 2:30 p.m.

* Breakout Session 1:
Oracle Advanced Customer Services
Drive Operational Excellence with Advanced Customer Services
* Breakout Session 2:
Oracle On Demand
Best Practices for Doing More with Less
* Breakout Session 3:
Oracle University
Optimizing New Technology Implementations Through Comprehensive Training
* Breakout Session 4:
Oracle Infrastructure
Realizing the Full Potential of Virtualization and Linux

Register Online