The Service Desk Senior Analyst course is for experienced service desk analysts, ideally those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.
This unique two-day programme is designed to develop the experienced service desk analyst and prepare them to play a more strategic role within the service desk in order to progress to team leader or service desk manager in accordance with industry best practice.
To find out more about this course visit http://www.sdi-e.com/training-educate/qualifications/
or contact a SDI Advisor on: 01689 889100
This course is also available as an In-House Training for multiple participants. Speak to a SDI Advisor today to find out more.
*SDI Members receive a 10% discount on this course.
Attendance cost: £925 + VAT *
Event Organizer: SDI ( The Service Desk Institute )