| April 12, 2012 |
Spain
Business Meetings are a new way of doing business face to face, an effective means for the Spanish company represented by those responsible for making investment decisions on contact center experience first hand the products, services and solutions Providers tools for call and contact center can offer. Read more »
Doubletree Resort on International Drive,
Orlando, FL, United States
Call Center Week presents The Summit to look at changes facing contact centers and address them head on. The event will specifically look at overall call center management including social media strategies for contact centers, leveraging multi-channel touch points, technological advances in software and CRM solutions, enhancing the customer experience and staffing/sourcing (both internally and outsourced). Read more »
Crowne Plaza Mutiara,
Kuala Lumpur, Malaysia
The Contact Center Industry in Asia Pacific with about 1.55 million seats in 2008 is projected to nearly double to 3.06 million seats by 2016 with a Compound Annual Growth Rate (CAGR) of 12.4%. At the same time, the Contact Center Applications Market in the Asia Pacific grew 12.2% year-on-year in 2007 to US$665.4 million and is expected to grow a further 14.2% in 2008.