Events tagged "continual service improvement":

ITIL V3 Foundation Course in Manila, Philippines

Manila, Philippines

We are glad to announce the up coming ITIL V3 Foundation Course by Ms. Liz Gallacher leading to certification from EXIN Accredited Training Provider in Philippines.

The Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL. Read more »

ITIL V3 Foundation Training in Kolkata(12-13th Nov,2011)

QValue Training Centre,Sec-3,Salt Lake,Kolkata, India

ITIL V3 Foundation Training in Kolkata(12 13th Nov,2011) logo

ITIL® V3 Foundation Training Course [14 PDUs] ( Two day Workshop )

About the Course : IT Governance is not longer just desirable, it has become mandatory. Information Technology is recognized as a critical enabler and key differentiator for business success today. IT, previously a support element, has now become part of the fabric of the business and customers expect guaranteed levels of service. Read more »

ITIL V3 Foundation Training in Kolkata, India (12-13th Nov, 2011)

QValue Training Centre
Kolkata, India

ITIL® V3 Foundation Training Course [14 PDUs] ( Two day Workshop )

About the Course: IT Governance is not longer just desirable, it has become mandatory. Information Technology is recognized as a critical enabler and key differentiator for business success today. IT, previously a support element, has now become part of the fabric of the business and customers expect guaranteed levels of service. Read more »

CSI : Continual Service Improvement SDI Breakfast Briefing

December 14, 2011

The Chamber of Commerce
London, UK

CSI : Continual Service Improvement SDI Breakfast Briefing logo

Service Desk issues can range from technology and metrics through to training and salaries, therefore it is essential to be able to practically benchmark yourself against other organisations and expectations. Examining best practice adoption and Continual Service Improvement can provide key indicators for the increasing business alignment of the Service Desk. Read more »

ITIL V3 Training in Kolkata

Salt Lake,Sec-3, Kolkata, India

ITIL V3 Training in Kolkata logoITIL® V3 Foundation Training Course [14 PDUs] ( Two day Workshop )
About the Course : IT Governance is not longer just desirable, it has become mandatory. Information Technology is recognized as a critical enabler and key differentiator for business success today. IT, previously a support element, has now become part of the fabric of the business and customers expect guaranteed levels of service. Read more »

ITIL V3 Foundation Course in Auckland

Auckland, New Zealand

Idea behind the workshop:
The Foundation Level of the ITIL Qualification Scheme focuses on providing knowledge and comprehension of the key concepts, structure, terminology and processes of ITIL. Read more »

ITIL v3 Expert Lifecycle Course Virtual Classroom

Online Event

This is an intensive classroom course that will fast track your ITIL Expert Certification with a 10‐day virtual classroom course (4 days + 4 days + 2 days) plus 50 hours of self‐paced e‐learning, instead of the normal 20 days away from the office. Through a mix of self‐paced study and instructor‐led interactive teaching, you can leverage time to your advantage while working toward the highest level of internationally recognized certification available in the ITIL domain. Read more »

ITIL v3 Continual Service Improvement Lifecycle Virtual Classroom

Online Event

This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. Read more »

ITIL v3 Continual Service Improvement Lifecycle Virtual Classroom / Online Event

December 1, 2011toDecember 2, 2011

Online Event

ITIL v3 Continual Service Improvement Lifecycle Virtual Classroom / Online Event logoThis blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. Read more »

ITIL v3 Expert Lifecycle Course Virtual Classroom / Online

Online Event

ITIL v3 Expert Lifecycle Course Virtual Classroom / Online logoThis is an intensive classroom course that will fast track your ITIL Expert Certification with a 10‐day virtual classroom course (4 days + 4 days + 2 days) plus 50 hours of self‐paced e‐learning, instead of the normal 20 days away from the office. Through a mix of self‐paced study and instructor‐led interactive teaching, you can leverage time to your advantage while working toward the highest level of internationally recognized certification available in the ITIL domain. Read more »

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