| February 22, 2012 |
The Studio, Birmingham, UK
Aligning your people, processes and technology has become a must for any service desk that seeks to support a culture of innovation. Successful service desks are said to be in a permanent state of transformation yet we all know that achieving transformation through organisational change is one of the hardest. So why do it alone? Read more »
Emporium Hotel, 1000 Ann Street, Fortitude Valley
Brisbane, Australia
What do grapes have in common with cultural change?…
“Cultural Change – Your processes and technology might be right, but what about your people?”
Why isn’t everyone playing the game the way you want them to? Read more »
Marriott Hotel – Corner Exhibition & Lonsdale Streets, Melbourne, Australia
What do grapes have in common with cultural change?…
“Cultural Change – Your processes and technology might be right, but what about your people?”
Why isn’t everyone playing the game the way you want them to? Read more »
Novotel Rockford – 17 Little Pier St, Darling Harbour, Sydney, Australia
What do grapes have in common with cultural change?…
“Cultural Change – Your processes and technology might be right, but what about your people?”
Why isn’t everyone playing the game the way you want them to? Read more »
Hotel Realm, Canberra ACT, Australia
What do grapes have in common with cultural change?…
“Cultural Change – Your processes and technology might be right, but what about your people?”
Why isn’t everyone playing the game the way you want them to? Read more »
Birmingham, UK
The SDM qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management practices and build a set of management skills. Suitable for those with at least three years experience in a service desk environment. Read more »
Leeds, UK
The Service Desk Senior Analyst course is for experienced service desk analysts, ideally those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk. Read more »
Kent, UK
This hands-on workshop is designed for everyone involved in reporting service desk performance. Every team leader, supervisor and service desk manager with reporting responsibilities will gain an in-depth understanding of the critical importance of measuring and evaluating the investment in, and impact of, their IT support service. Read more »
Kent, UK
The SDM qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management practices and build a set of management skills. Suitable for those with at least three years experience in a service desk environment. Read more »
The Ironmonger’s Hall,
London EC2Y 8AA, UK
This event will explain some of the ways in which service desk operational costs can be reduced (without impacting service delivery), from exploring the benefits in ‘the cloud’ and how ‘going green’ saves money, to providing support in new ways to save money. Read more »