| July 12, 2012 | to | July 13, 2012 |
Virtual Classroom – Live Instructor
The Cloud Essentials course is a 2-day, interactive, virtual classroom-based learning experience. The course provides a balanced curriculum and addresses the business and technical perspectives of cloud computing. It will also explain how to adopt, operate, and govern the cloud. Read more »
| March 28, 2012 | to | March 29, 2012 |
Petaling Jaya, Malaysia
IT exists to support business as it drives growth and manages change. As market needs change, business needs to be agile to respond swiftly and needs IT support. What this means is any business change requires greater alignment between business needs and IT’s ability to deliver. How business stakeholders and IT work together determines how responsive IT is to the business. Read more »
| January 17, 2012 | to | January 25, 2012 |
The Claridges, New Delhi, India
You are requested to nominate Developers & DBAs in your organization to attend Oracle Technology Network (OTN) Developer Day that will give them insight into the latest technologies offered by Oracle for your database applications development.
This event has been specifically designed for Database Developers and DBAs and will provide attendees with the latest information on Oracle Database application development tools and relevant technologies. Read more »
| January 22, 2012 | to | January 25, 2012 |
Holiday Inn – Salimaya, Kuwait
The Cloud Computing Foundation course is a 2-day, (4 half days) interactive, classroom-based learning experience. The course provides a balanced curriculum and addresses the business and technical perspectives of cloud computing. It will also explain how to adopt, operate, and govern the cloud. The course enables participants to successfully complete the associated Cloud Computing Foundation exam. In addition, the course complements the Virtualization Foundation course, which they can do either before or after they’ve taken the Cloud Computing Foundation course. Read more »
| January 15, 2012 | to | January 22, 2012 |
Holiday Inn – Salimaya, Kuwait
This exciting and dynamic 6-days course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL® v3 intermediate level training courses. Read more »
SDI Training Suite, Orpington, Kent
United Kingdom
Service Strategies for Service Desks
As an IT service professional you need to balance providing a cost-effective service desk with an increasing demand for services. So it’s likely you are constantly looking for new ways to support your customers in the most efficient and timely manner possible. Read more »
Melbourne – IBIS Hotel, 600 Little Bourke Street
Australia, Melbourne
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side. Read more »
Birmingham, UK
The SDM qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management practices and build a set of management skills. Suitable for those with at least three years experience in a service desk environment. Read more »
Leeds, UK
The Service Desk Senior Analyst course is for experienced service desk analysts, ideally those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk. Read more »
Kent, UK
The SDM qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management practices and build a set of management skills. Suitable for those with at least three years experience in a service desk environment. Read more »