Events tagged "itil Continual Service Improvement":

Online Event

The ITIL Awareness Course is ideal for those who require a basic understanding of the ITIL best practices in a time-efficient manner, as opposed to the full certification ITIL Foundation course. Read more »

Online Event

The ITIL Extended Awareness Course introduces learners to the ITIL best practices framework and the IT Service Management processes to provide an overview of the key concepts of ITIL with a focus on the ITIL Service Lifecycle approach to managing the design and delivery of IT services to the business. Read more »

Online Event

This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. Read more »

Online Event

This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. Read more »