| May 28, 2012 | to | May 30, 2012 |
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ITIL V3 Foundations Certification Boot Camp is a 3-day intensive program designed to provide best practices followed in ITSM….provided by GBM4IBM. Read more »
Online Event
The ITIL Awareness Course is ideal for those who require a basic understanding of the ITIL best practices in a time-efficient manner, as opposed to the full certification ITIL Foundation course. Read more »
Online Event
The ITIL Extended Awareness Course introduces learners to the ITIL best practices framework and the IT Service Management processes to provide an overview of the key concepts of ITIL with a focus on the ITIL Service Lifecycle approach to managing the design and delivery of IT services to the business. Read more »
| November 29, 2011 | to | November 30, 2011 |
Online Event
This ITIL v3 Service Design Course immerses participants in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. Read more »
| December 28, 2011 | to | December 29, 2011 |
Online Event
The Managing Across the Lifecycle Certificate is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management qualification. This blended MALC course immerses participants in the contents of the ITIL V3 publications, focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. Read more »
Online Event
The Managing Across the Lifecycle Certificate is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management qualification. This blended MALC course immerses participants in the contents of the ITIL V3 publications, focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. Read more »
Online Event
This ITIL v3 Service Design Course immerses participants in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. Read more »
Online Event
.jpg?9d7bd4 "Logo ITIL v3 Managing Across the Lifecycle / Virtual Classroom")
The Managing Across the Lifecycle Certificate is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management qualification. This blended MALC course immerses participants in the contents of the ITIL V3 publications, focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. Read more »