| May 9, 2012 | to | May 11, 2012 |
Silicon Beach Training, 86 Gloucester Roadu
Brighton, United Kingdom
This ITIL Foundation course will provide delegates with a ‘best practice’ approach to all aspects of the service lifestyle for successful delivery and support of quality IT services. Read more »
| March 28, 2012 |
River & Rowing Museum, Henley-on-Thames, United Kingdom
.jpg?9d7bd4 "Logo Inspirational Service Desk Leadership Event")
The distinction between the differences of the role of Managers vs the role of Leaders is heavily debated. It says management focuses on getting work done on time, on budget, and on target in other words, steady execution and control — whilst leadership focuses on change and innovation. Read more »
| January 14, 2012 | to | January 15, 2012 |
QValue Services, Kolkata, India
IT Governance is not longer just desirable, it has become mandatory. Information Technology is recognized as a critical enabler and key differentiator for business success today. IT, previously a support element, has now become part of the fabric of the business and customers expect guaranteed levels of service. Read more »
Most interesting weekly IT events, conferences and education programs – issue 147 Read more »
QValue Services Training Centre, Kolkata, India
IT Governance is not longer just desirable, it has become mandatory. Information Technology is recognized as a critical enabler and key differentiator for business success today. IT, previously a support element, has now become part of the fabric of the business and customers expect guaranteed levels of service. Read more »
| December 14, 2011 |
The Chamber of Commerce
London, UK
Service Desk issues can range from technology and metrics through to training and salaries, therefore it is essential to be able to practically benchmark yourself against other organisations and expectations. Examining best practice adoption and Continual Service Improvement can provide key indicators for the increasing business alignment of the Service Desk. Read more »
Orlando FL, United States
Evaluating your IT services in business terms influences everything from how you prioritize resources to how you justify projects and staffing levels. Service management strategies are helping companies find efficiencies that save both time and money—even in seemingly streamlined organizations. At this convention, you’ll sort through best practices and select innovative solutions and tools that will help your organization eke out a competitive advantage. Read more »
Milwaukee WI, United States
With the industry’s current monumental shifts and technological advancements, today’s IT professional is surrounded by opportunity. If you are an IT leader working for a medium to large sized organization, you are invited to register for the PDS 2011 Technology Conference; choose from two inspiring keynotes, including Malcolm Gladwell, author of The Tipping Point, Blink and Outliers, six featured speakers and 45+ strategy sessions! The annual conference offers IT leaders two days of education and inspiration. Read more »
Hotel Realm, Canberra ACT, Australia
What do grapes have in common with cultural change?…
“Cultural Change – Your processes and technology might be right, but what about your people?”
Why isn’t everyone playing the game the way you want them to? Read more »
Hotel George William, Brisbane, Australia
This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement. Read more »