Kent, UK
Service desk managers, supervisors and team leaders wishing to incorporate best practice call coaching techniques to regularly fine-tune, update and improve their first-line analysts’ call handling skills. Read more »
Leeds, UK
The Service Desk Senior Analyst course is for experienced service desk analysts, ideally those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk. Read more »
Kent, UK
This hands-on workshop is designed for everyone involved in reporting service desk performance. Every team leader, supervisor and service desk manager with reporting responsibilities will gain an in-depth understanding of the critical importance of measuring and evaluating the investment in, and impact of, their IT support service. Read more »
Kent, UK
The SDM qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management practices and build a set of management skills. Suitable for those with at least three years experience in a service desk environment. Read more »
Kent, UK
This one-day workshop is for everyone involved in the production and delivery of satisfaction surveys for customers of IT support services.
This practical workshop provides the essential information and knowledge you need to create a comprehensive satisfaction survey programme for your customers. Read more »
Kent, UK
The Service Desk Senior Analyst course is for experienced service desk analysts, ideally those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk. Read more »