Events tagged "service desk institute":

River & Rowing Museum, Henley-on-Thames, United Kingdom

The distinction between the differences of the role of Managers vs the role of Leaders is heavily debated. It says management focuses on getting work done on time, on budget, and on target in other words, steady execution and control — whilst leadership focuses on change and innovation. Read more »

The Chamber of Commerce
London, UK

Service Desk issues can range from technology and metrics through to training and salaries, therefore it is essential to be able to practically benchmark yourself against other organisations and expectations. Examining best practice adoption and Continual Service Improvement can provide key indicators for the increasing business alignment of the Service Desk. Read more »

The British Library
London, UK

Are you thinking of investing in a new piece of software to assist in the productivity of your desk? Do you want to know what new technologies are out there in the industry at the moment? Do you want to share in other experiences with implementing a new tool and hear from the experts? Read more »