| February 15, 2012 | to | February 17, 2012 |
eDevelopment House, 604 Limuru Road, Old Muthaiga, Nairobi, Kenya
Information Technology Infrastructure Library (ITIL) is a set of globally recognized best practices for IT Service Management that can be tailored to any organization. ITIL provides the foundation for quality IT Service Management through documented, proven processes that cover the entire Service Lifecycle. It is easy for organizations to learn, tailor, and implement ITIL to suit their environment. A complete ITIL philosophy has grown around the guidance contained within the ITIL books and the supporting certification and qualification scheme. Read more »