| December 14, 2011 |
The Chamber of Commerce
London, UK
Service Desk issues can range from technology and metrics through to training and salaries, therefore it is essential to be able to practically benchmark yourself against other organisations and expectations. Examining best practice adoption and Continual Service Improvement can provide key indicators for the increasing business alignment of the Service Desk. Read more »
National Rail Museum, York, UK
Leadership is the “process of social influence in which one person can enlist the aid and support of others in the accomplishment of a common task. Sounds simple? There are many well documented and popular theories about what leadership is, the different styles of leadership and the relationship between leadership effectiveness and performance, but what does this mean on a practical level? Read more »
Maple House, Birmingham, UK
Creating a Best Practice IT Service Centre is the holy grail for many service desks. Creating this best practice service desk requires inspiring leadership, passion, energy and enthusiasm from all those involved in the delivery of service, from analyst through to manager. Read more »