Sheraton Deira Hotel, Dubai. UAE
I would like to introduce iCMG, an Enterprise Architecture Firm, helping organizations like yours in 21 countries with Enterprise Architecture and BPM centric approach in managing risks & innovation during turbulent times.
In our pursuit to bring ITIL program to UAE, we are glad to announce the up coming three day’s workshop in
Dubai: 23 – 25 Oct’11 workshop on ITIL V3 course
ITIL is a best practice framework that has been drawn from both the public and the private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
Liz is accredited by EXIN and ISEB as a instructor in ITIL® (Version 3 Foundation, and several Intermediate levels) and by the ITSMF in the ISO/IEC20000 Consultancy qualification.
Liz was responsible for designing, and documenting processes for several new Managed Services contracts for a UK outsourcing company. This involved extensive negotiations with all levels of the customer’s management group. Of particular note was the implementation of a managed service for a major bank. This was an extremely large and complex implementation, but was extremely successful. It was awarded the company’s Project of the Year in 2003.
As a contributor to many Internet discussion groups, ITIL® students throughout the world often approach her for advice on exam success.
This Foundation course offers first-level training for IT personnel and customers of IT to gain an understanding of the ITIL terminology.
Delegates will gain knowledge of the ITIL Service Life cycles, the ITIL processes, roles and functions. They will also gain an understanding of how the Service Lifecycle provides effective and efficient IT Services which are aligned and underpin Business processes.
The course culminates with an optional multiple choice exam leading to the Foundation Certificate in IT Service Management, a pre-requisite for further ITIL courses leading to the ITIL Expert diploma.
Attendance cost: USD 1819
Event organizer: iCMG
Register for the UAE ITIL V3 Course